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  • A letter to IT marketing people

    Dear IT Marketing people; You are required to immediately cease and desist from using the phrase ''perfect storm'' (example: ''the current regulatory environment creates a perfect storm for compliance vendors'') in any subsequent communications or materials. You may be under the delusion that it shows that you are hip and trendy, but all it ...
    Posted to Devin on Earth (Weblog) by Devin on October 23, 2007
  • How not to do customer service

    Apple sells gift cards that can be redeemed online or in their physical stores. So far, so good. Apple sells gift certificates for iTunes -- both phsycial and email versions. So far, so good. A friend got me a $50 Apple Gift Card for Christmas. So far, awesome. Apple won't allow my to use my Gift Card to buy songs off iTunes. ...
    Posted to Devin on Earth (Weblog) by Devin on April 8, 2007
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