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A few thoughts on email

Email clients need to be more intelligent. For example, I can appreciate the Request Read Receipt feature that Outlook/Exchange and other email systems offer; it makes sense in a corporate environment, or when sending correspondence with business partners. Read More...
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2008 04 21

Devin

1 Comments

A letter to my bank

Dear Big-Ass Bank, Many years ago, we switched our accounts to you from one of your competitors because they had crappy customer service and you did not. In fact, your customer service rocked our socks off. Sadly, it has become clear that you're more Read More...
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2008 03 15

Devin

0 Comments

A letter to IT marketing people

Dear IT Marketing people; You are required to immediately cease and desist from using the phrase "perfect storm" (example: "the current regulatory environment creates a perfect storm for compliance vendors") in any subsequent communications or materials. Read More...
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2007 10 23

Devin

1 Comments

How not to do customer service

Apple sells gift cards that can be redeemed online or in their physical stores. So far, so good. Apple sells gift certificates for iTunes -- both phsycial and email versions. So far, so good. A friend got me a $50 Apple Gift Card for Christmas. So far, Read More...
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2007 04 8

Devin

0 Comments

Stop doing that to the language!

Words mean things. If I have one word such as "request" that functions both as a noun and a verb, and I have another word such as "ask" that is a synonym for it as a verb, that does not mean that "ask" is a synonym for "request" Read More...
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2007 02 13

Devin

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