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How not to do customer service

Apple sells gift cards that can be redeemed online or in their physical stores. So far, so good. Apple sells gift certificates for iTunes -- both phsycial and email versions. So far, so good. A friend got me a $50 Apple Gift Card for Christmas. So far, Read More...
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2007 04 8

Devin

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bps

Big conference, lots of geeks. With two laptops and a Windows Mobile cellphone, I'm not at all unusual here. The conference organizers have wisely established free Wi-Fi for us all. Well, guys, that's a great start, but how about you give us some Read More...
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2007 02 12

Devin

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Boy, I wasn't kidding...

...in my last post when I said this was the year of the outage. About the time Steph and I tried to get the domain controller back online, we had a completely unrelated bit of breakage take down the blog server for another several weeks. Finally tracked Read More...
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2006 12 9

Devin

1 Comments

2006 is the Year of the Outage

It's been an awfully long time since I last posted, hasn't it? As you may have guessed by now, it is because of, yet again, another computer outage at home. In this case, my Windows domain controller hard drive died. Dead. Kaput. Spins No More. Read More...
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2006 11 21

Devin

1 Comments